Shipping policy

Shipping destinations

We ship worldwide from our warehouse in Zaozhuang, Shandong, China.

Processing time

Orders are processed within 2-5 business days of being placed. You will receive a confirmation email once your order has been processed.

Delivery time

Once shipped, delivery typically takes 10-20 business days, depending on your destination and local customs processing. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our control.

Shipping costs

We offer free shipping on all orders, worldwide, regardless of order value.

Customs, duties, and taxes

Depending on your destination country, your order may be subject to import duties, taxes, or customs fees charged by your local customs authority. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office for more information before placing your order.

Order tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.

Lost, delayed, or damaged packages

If your order has not arrived within the estimated delivery window, or if it arrives damaged, please contact us so we can assist you.

Title and risk of loss

Once we have handed the products to the carrier, title and risk of loss transfer to you.

Contact

Questions about shipping should be sent to us at velariclo@outlook.de.